Azadel CRM Privacy Policy

Last Updated: April 15, 2025

At Azadel CRM, we are committed to protecting the privacy and personal data of our users. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access and use our platform.

1. Information We Collect

We may collect the following information when you register or use Azadel CRM:

  • Personal Information: Your name, email address, phone number, company name, and login credentials.

  • Business Data: Customer data you input into the system such as names, contact numbers, email addresses, and communication logs.

  • Technical Information: IP address, device type, browser type, geolocation, and system log data.

  • Payment Information: If you make payments through Azadel CRM, your transaction details are processed via third-party payment gateways (e.g. ToyyibPay, Billplz). We do not store full credit card information.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Providing access to and support for the Azadel CRM system

  • Improving system performance and features

  • Delivering customer support and technical assistance

  • Sending account notifications, service updates, and (with consent) promotional materials

  • Complying with legal and regulatory requirements

3. Data Sharing

We do not sell or rent your data to third parties. However, we may share your data in the following circumstances:

  • With Azadel staff and partners who need the information to carry out their duties

  • With government or law enforcement agencies as required by law or legal processes

  • With third-party service providers who help us run our system, such as cloud servers, email/SMS tools, and payment processors

4. Data Security

We implement strict security measures to protect your information, including:

  • SSL (Secure Socket Layer) encryption

  • Encryption of sensitive data

  • Role-based access controls

  • Automated backups and active system monitoring

5. Your Rights as a User

As a user, you have the right to:

  • Access and update your personal information

  • Request deletion of your account and associated data (subject to conditions)

  • Withdraw consent to receive promotional communications at any time

6. Cookies

Azadel CRM may use cookies to enhance your user experience. You can choose to disable cookies through your browser settings, but this may impact system functionality.

7. Policy Changes

We may update this Privacy Policy from time to time. Any changes will be posted on our website and/or communicated via email. We recommend reviewing this page regularly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is used, please contact us:

Countless World Sdn. Bhd.
Email: admin@azadel.com
Phone: +6011-28932515
Address: PT3316 Terengganu Halal Park,
Kawasan Perindustrian Chendering,
21080 Kuala Terengganu, Terengganu.
Malaysia.